Heat-Resistant Glass Teapot with Stainless Steel Strainer

We offer a 30-day return window starting from the date your order is delivered. For standard returns, items should be unused, in their original condition, and, whenever possible, returned with the original packaging, labels, and accessories.

Restocking Fee: We do not charge any restocking fees ($0).

Return Shipping Costs:
– Defective, damaged, or incorrect items: IvoryAstra covers the applicable return shipping costs.
– Change-of-mind returns: The customer is responsible for the return shipping costs. Original shipping charges may be non-refundable unless otherwise required by applicable law.

Refund Timeline: Once your return is received and inspected, approved refunds are generally processed within 7 business days. Additional processing time may depend on your payment provider or financial institution.

Please review our full Refund & Return Policy or contact our support team.

We offer free standard shipping on eligible orders within the United States, with no minimum purchase required.

Processing & Delivery Times:
Processing time: 1–2 business days.
Transit time: approximately 3–7 business days.
Estimated total delivery time: 4–9 business days.

Order Cutoff Time: 5:00 PM Eastern Time (ET). Orders placed after this time will begin processing on the next business day.

Shipping Carriers: Depending on destination, shipment requirements, and availability, orders may be delivered through USPS, UPS, FedEx, or another suitable carrier.

For complete information, please review our Shipping Policy.

If you have any questions, concerns, or need assistance, our customer support team is here to help.

Email: info@ivoryastra.com
Phone: +1 857 491 8529

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours. Visit our Contact Us page.