Billing Terms and Conditions Payment Policy
These Billing Terms and Conditions govern the payment practices applicable to purchases made through the IvoryAstra website. By placing an order with us, you agree to the terms outlined below.
1. Accepted Payment Methods
At IvoryAstra, we offer a variety of payment options to provide a convenient checkout experience.
Depending on availability at checkout, accepted payment methods may include major credit and debit cards such as Visa, Mastercard, American Express, Discover, and Diners Club.
We may also support payment methods such as Shop Pay, PayPal, Apple Pay, and Google Pay. Availability may vary depending on your device, location, and the payment options enabled at checkout.
All payments are processed in US Dollars (USD).
2. Payment Processing
Payment must be successfully completed or authorized at the time of purchase.
Orders will not proceed to fulfillment until the applicable payment has been successfully authorized or received.
If a payment is declined, canceled, or cannot be successfully processed, the order may not be confirmed or fulfilled.
3. Pricing & Currency
All prices displayed on the IvoryAstra website are shown in US Dollars (USD) unless otherwise indicated.
Prices may change from time to time. Any price changes will apply to future purchases and will not retroactively affect orders that have already been completed.
Applicable taxes, shipping charges, or other costs, where applicable, will be displayed during checkout before you complete your purchase.
4. Payment Security
IvoryAstra uses established e-commerce and payment-processing systems designed to protect payment transactions.
Payment information is processed through the payment providers available through our checkout. We do not intentionally collect or retain complete payment-card information outside the systems used by our authorized payment processors.
Customers are responsible for ensuring that the billing and payment information provided during checkout is accurate and authorized for use.
5. Refunds & Chargebacks
Refunds are handled in accordance with our Refund & Return Policy.
If you experience a problem with an order, payment, delivery, or refund, we encourage you to contact our customer service team so we can review the issue and assist you.
If a chargeback or payment dispute is submitted, we may provide relevant transaction, order, shipping, delivery, and customer-service information to the applicable payment provider or financial institution as part of the dispute process.
6. Fraud Prevention
IvoryAstra may review, hold, cancel, or decline orders when there are reasonable indications of fraudulent, unauthorized, or suspicious activity, where permitted by applicable law.
In certain circumstances, additional information or verification may be requested before an order is processed.
7. Contact Information
Store Name: IvoryAstra
Company Name: VNM GROUP LLC
Company Number: L20000272344
Company Address: 6073 Lake Worth Road, Greenacres, FL 33463, United States
Email: info@ivoryastra.com
Phone: +1 857 491 8529
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
We aim to respond to all inquiries within 24 hours.