Privacy policy

This Privacy Policy explains how IvoryAstra collects, uses, shares, and protects your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be published on this page.

How We Collect Information

We may collect personal information directly from you when you:

  • Place an order
  • Create or use a customer account
  • Contact our customer service team
  • Subscribe to communications
  • Interact with our website or services

We may also automatically collect certain information through cookies and similar technologies.

Information may additionally be provided to us by service providers and business partners that assist us in operating our store and providing our services.

Personal Information We May Collect

Depending on how you interact with IvoryAstra, we may collect information such as:

  • Name, email address, telephone number, billing address, and shipping address
  • Order, transaction, and payment-related information
  • Customer account information
  • Communications with our customer service team
  • IP address, browser type, device information, and website usage information
  • Information collected through cookies and similar technologies

Payment information may be processed by our payment service providers in connection with your transaction.

How We Use Personal Information

We may use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer service
  • Communicate with you regarding your orders or account
  • Maintain and improve our website and services
  • Personalize your shopping experience
  • Conduct marketing activities where permitted
  • Prevent fraud and protect the security of our store
  • Comply with applicable legal and regulatory obligations
  • Enforce our policies and protect our legal rights

We process and use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve functionality, and support marketing activities.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

You may be able to manage certain cookie preferences through our website settings and your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

Sharing and Disclosure of Information

We may share personal information with trusted service providers and business partners that assist us with activities such as:

  • Website hosting and operation
  • Order processing
  • Payment processing
  • Shipping and fulfillment
  • Customer service
  • Data analysis
  • Fraud prevention
  • Marketing and advertising services

We may also disclose information when required by law, legal process, regulatory request, or when reasonably necessary to protect our rights, customers, business, or services.

We do not disclose personal information simply for purposes unrelated to operating or supporting our business except where permitted by applicable law.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

IvoryAstra is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of those third parties before providing personal information.

Children's Privacy

Our services are not intended for children who are below the age at which they may legally provide personal information without parental or guardian consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information improperly, please contact us.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Fulfill orders
  • Maintain appropriate business and transaction records
  • Meet legal, accounting, tax, or regulatory obligations
  • Resolve disputes
  • Protect our legitimate business interests

Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Rights

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to certain personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used or disclosed
  • Withdraw consent where processing depends on consent
  • Exercise other privacy rights provided by applicable law

Certain rights may be subject to legal exceptions or verification requirements.

To submit a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

International Data Transfers

Your personal information may be processed or stored in locations outside your state, country, or region of residence.

Where required by applicable law, we take appropriate measures regarding international transfers of personal information.

Contact Information

Store Name: IvoryAstra

Company Name: VNM GROUP LLC

Company Number: L20000272344

Business Address: 6073 Lake Worth Road, Greenacres, FL 33463, United States

Email: info@ivoryastra.com

Phone: +1 857 491 8529

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)

Saturday and Sunday: Closed

We aim to respond to customer inquiries within 24 hours.