Shipping policy
At IvoryAstra, we are committed to providing a clear and transparent shipping process. Below you will find detailed information about our shipping terms and delivery expectations.
Shipping Area
This Shipping Policy applies to orders with delivery addresses within the United States.
At this time, our shipping services are primarily available to customers located within the United States.
Processing and Delivery Times
Order Cutoff Time: 5:00 PM Eastern Time (ET).
Orders placed after the cutoff time will begin processing on the next business day.
Processing Time: 1–2 business days.
Transit Time: 3–7 business days.
Estimated Total Delivery Time: 4–9 business days.
Business days are generally Monday through Friday, excluding federal holidays.
Delivery times are estimates and may vary due to holidays, severe weather, carrier delays, unusually high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.
If your order experiences a significant delay, please contact our customer service team for assistance.
Shipping Carriers
Depending on the destination, shipment requirements, and carrier availability, orders may be delivered using established shipping providers such as USPS, UPS, FedEx, or other suitable carriers.
The carrier used for a particular order may be selected automatically based on the delivery address and logistical requirements.
Shipping Costs
Free Standard Shipping: Available for all eligible orders within the United States.
No minimum purchase amount is required.
If any optional or additional shipping charges apply, they will be clearly displayed at checkout before you complete your purchase.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify your:
- Full name
- Street address and apartment or suite number, when applicable
- City
- State
- ZIP code
If you notice an error after placing your order, please contact our customer service team as soon as possible.
IvoryAstra cannot guarantee that an address can be changed after the order has entered the fulfillment or shipping process.
Delivery Issues
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact our customer service team so we can review the situation and assist you.
For damaged products, we may request photographs or videos of the product, packaging, and shipping label to help us evaluate the issue.
Any rights or remedies available to you under applicable law remain unaffected.
Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.
You can also check your shipment status through our Track Your Order page.
Tracking information may take up to 24 hours to update after the shipment is first scanned or electronically registered by the carrier.
Contact Information
Store Name: IvoryAstra
Company Name: VNM GROUP LLC
Company Number: L20000272344
Business Address: 6073 Lake Worth Road, Greenacres, FL 33463, United States
Email: info@ivoryastra.com
Phone: +1 857 491 8529
Note: The business address listed above is not automatically the return address. Please follow the return instructions provided by our customer service team and our Return & Refund Policy.
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
We aim to respond to customer inquiries within 24 hours.