Frequently Asked Questions (FAQ)
Below you’ll find answers to the most common questions about IvoryAstra, orders, shipping, returns, refunds, and our products.
Orders & Shipping
How long will it take to receive my order?
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated total delivery time: 4–9 business days.
Delivery estimates may vary due to carrier delays, holidays, weather conditions, incorrect address information, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States. No minimum purchase amount is required.
Where is your store located?
IvoryAstra is an online store serving customers within the United States. Our business address is listed in the Contact Information section below.
Returns & Refunds
What if I receive a defective, damaged, or incorrect product?
If you receive a defective, damaged, or incorrect item, please contact our customer service team as soon as possible. We may request photographs or videos to help us review the issue and provide an appropriate resolution.
For eligible defective, damaged, or incorrectly delivered products, IvoryAstra covers the applicable return shipping costs.
Can I cancel my order after it has been placed?
If you need to cancel or modify an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or fulfillment.
What is your return policy?
We offer a 30-day return window from the date your order is delivered, subject to the conditions described in our Return & Refund Policy.
When will I receive my refund?
Once an eligible returned item has been received and inspected, approved refunds are generally processed within 7 business days.
Product Information
Do you offer warranties or guarantees?
Unless a specific product page expressly states otherwise, IvoryAstra does not provide a separate product warranty beyond the protections, return options, and remedies described in our applicable store policies and those required by law.
Do you ship internationally?
Currently, we primarily ship to customers within the United States.
Do you have a physical retail store?
IvoryAstra operates as an online retail business. Our listed business address is provided for business and contact-information purposes and should not be treated as a retail storefront or automatic return address.
Can I place bulk or wholesale orders?
For questions regarding larger orders or product availability, please contact our support team.
How can I track my order?
Once your order has shipped and tracking information becomes available, you will receive a tracking number by email. You can also check your shipment status through our Track Your Order page.
Contact Information
Store Name: IvoryAstra
Company Name: VNM GROUP LLC
Company Number: L20000272344
Company Address: 6073 Lake Worth Road, Greenacres, FL 33463, United States
Email: info@ivoryastra.com
Phone: +1 857 491 8529
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
We aim to respond to all inquiries within 24 hours.