Terms of service
These Terms of Service govern access to and use of this website and our services. By using this website, you agree to these terms.
Overview
This website is operated by IvoryAstra. Throughout these Terms, the terms “we,” “us,” and “our” refer to IvoryAstra.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.
Online Store Terms
You must be of legal age in your country or jurisdiction, or use this website with the consent of a parent or legal guardian.
Our products and services may not be used for unlawful or unauthorized purposes.
General Conditions
We reserve the right to refuse, restrict, or discontinue services where permitted by applicable law.
Payment information transmitted through our website is handled through secure networks and payment-processing systems.
Products, Prices, and Information
We make reasonable efforts to display product information, prices, images, and descriptions as accurately as possible.
Prices may be changed for future orders without prior notice. Changes will not affect orders that have already been completed.
Product colors and appearance may vary slightly depending on the device, display settings, and lighting conditions used to view the website.
Orders and Account Information
You agree to provide complete, current, and accurate purchase, billing, shipping, and account information.
We may refuse, limit, or cancel an order if the information provided is incomplete, suspicious, potentially fraudulent, or otherwise presents a legitimate security or transaction concern, where permitted by applicable law.
Third-Party Links
Our website may contain links to third-party websites, services, or content.
Those third parties are responsible for their own content, privacy practices, terms, and business practices.
Personal Information
The collection and processing of your personal information is governed by our Privacy Policy.
Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent purposes
- To violate applicable laws or the rights of third parties
- To transmit malware, viruses, or harmful code
- To collect personal information without authorization
- To interfere with the security, integrity, or functionality of our website
- To attempt unauthorized access to our systems, accounts, or services
Limitation of Liability
We cannot guarantee that our website will always be uninterrupted, completely secure, or error-free.
To the extent permitted by applicable law, IvoryAstra will not be liable for indirect, incidental, or consequential damages arising solely from the use or inability to use our website or services.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded or restricted.
Termination
We may restrict or terminate access to our website or services if these Terms are violated or if unlawful, abusive, or fraudulent activity is identified.
Rights and obligations that arose before termination will remain unaffected where applicable.
Governing Law
These Terms of Service are governed by the applicable laws and regulations relevant to the transaction and the parties involved.
Any mandatory consumer rights that apply under applicable law remain unaffected.
Changes to These Terms
We may update these Terms of Service from time to time by publishing a revised version on this page.
Any changes will apply to future use of our website and services and will not retroactively change completed orders or agreements.
Contact Information
Store Name: IvoryAstra
Company Name: VNM GROUP LLC
Company Number: L20000272344
Business Address: 6073 Lake Worth Road, Greenacres, FL 33463, United States
Email: info@ivoryastra.com
Phone: +1 857 491 8529
Note: The business address listed above is not automatically the return address. Please follow the return instructions provided by our customer service team for product returns.
Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed
We aim to respond to customer inquiries within 24 hours.